The Collector's Guarantee: Protecting Your Investment
What it is
We establish a new standard for modern spaces by delivering uncompromising craftsmanship. If your artwork does not meet your expectations or arrives with a defect, our Customer Service and Quality Management teams will promptly resolve the issue by either remaking the piece or providing compensation.
Why it matters
We view a beautifully framed photograph not just as decor, but as an enduring asset. Your satisfaction is paramount, and we believe the process of discovering, purchasing, and hanging beautiful work must be radically transparent, accessible, and welcoming.
How to Report an Issue with Your Artwork
If you encounter any issues upon unboxing your custom-framed piece, our team is ready to assist. Follow these simple steps for a frictionless resolution:
Contact Us Directly
Reach out to our customer service team via email and mention "The Collector's Guarantee." We will be clear, empathetic and expressive in our response.
Provide a Detailed Description
Describe the defect or issue you have encountered with your frame, acrylic, or print quality.
Capture the Details
Please supplement your message with at least two clear photos of the issue. Important: Take these photos in natural daylight against a neutral background.
Why this helps: Clear, daylight photography allows our Quality Management team to conduct an accurate assessment of the physical execution and expedite your resolution.
Prompt Resolution
Our team will examine your case and communicate our decision to you promptly, outlining the steps for a product remake or compensation.